Stay Connected

It is an offer for parents who would like to purchase with our all-in-one monthly rental service which comes with FREE myFirst Fone R1 or myFirst Fone R1s. This rental service comes with the premium after sales such as free battery replacement or temporary loan devices if the device breakdowns in order to achieve our goal in keeping the parents and kids stay connected 24/7.

This subscription service is available in Singapore ONLY.

All Singapore Citizens, Permanent Residents, Passholders and Work Permit holder with SingPass account and with an authorised credit card/debit card holder are eligible to subscribe. A local address is also required for us to send the device.

Our telco provider for this subscription service is M1.

No, you cannot change your plan to myFirst subscription. We will be providing a new number and SIM card in order to use the myFirst Fone R1 or myFirst Fone R1s

You can subscribe for as many as you need. You just have to register for one service at a time in the subscription form.

Your SingPass account and valid credit card number.

You may subscribe the service as long as you want, but minimum contract of the subscription is 12 months.

Yes, you have to pay an advance deposit of S$60 for R-Plan.

The commencement date will be the day you receive the kid’s smartwatch device and continue for 12 months.

* We will adjust your billing cycle on the 2nd month once we confirmed you have received the device. Kindly login to customer portal to check your next bill date.

You may log in into customer portal at https://myfirst.tech/customer-portal/ to check the next bill date and amount for your billing. The payment system will debit your credit/debit card automatically every month.

You will receive one piece of myFirst Fone R1 or myFirst Fone R1s and a SIM card with random number.

You will receive the device in 3 to 10 working days. You may opt for a walk-in collection too. Drop us a message at myFirst WhatsApp Business +65 94590563 or email us at [email protected] and we will arrange an appointment for the walk-in collection. 

There will be no charges on delivery fee.

No, you are not able to choose the mobile number.

No, we don’t provide roaming service & overseas call in this subscription.

No, the SIM card is only allowed for use on the myFirst Fone R1/R1s that is provided by myFirst.

Yes, you may cancel the subscription. However, by agreeing to take up this subscription service, you will be contracted for 12 months and there will be an early termination cost involved which is 10 months of the subscription fees. You are required to return the kid’s smartwatch device and SIM card.

Yes, the myFirst Stay Connected subscription plan auto renew after 12 months unless you request to terminate the agreement after 12 months of commitment.

You only need to return us the SIM card. You can own the kid’s smartwatch as you have paid for the 12 months subscription contract.

During the 12 months of rental subscription period, myFirst will cover the warranty including battery performance, LCD performance, GPS signal performance but not inclusive of human error like water damage, screen crack due to negligence, screen protector crack, wear and tear of the strap or physical damage on the case or scratches on the screen. Additional charges will be applied if the repaired parts are out of warranty.

Yes. You will get a temporary loan unit (subject to availability) if the device breakdowns during the subscription period to keep you stay connected 24/7 with your kids.

Please email us at [email protected] or contact us via myFirst Stay Connected Subscription WhatsApp Hotline +65 94590563.