Most orders will be processed and shipped within 2-3 business days. Your order items will be shipped out from HQ Warehouse located at Singapore. We usually ship through DHL Shipping Services and all of our product price will be in Singapore Dollars currency (SGD). Please allow additional time for processing during major sales and holidays. You will receive an email with tracking information once your order is on its way to you. Shipping cost will be calculated at checkout.
Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.
myFirst customers live all across the globe, so we can ship our products to every nook and corner of the world. We also do have distributors that make our products available all around the world!
A remote area surcharge is an additional fee applied by couriers for shipments made to and from locations that the courier deems to be in remote areas. Couriers will consider a location to be remote if it is far from their regular pick up or delivery path. This means that if the courier does not have a depot near the pickup or delivery address your shipment may be subject to a remote area surcharge.
If there is an order from remote areas, we will reach out customers and let know on the extra remote area surcharge that should be borne by the customer. If this situation causes inconvenience for customer, the customer may drop and email at [email protected] and discuss with our team and we can provide a better solution.
Extra duties and taxes may apply to all regions except Singapore. Singapore will be imposed of Good & Services Tax (GST). myFirst/Oaxis will not be responsible for customs, VAT and duties charged to a customer. If you’d like to find out more please email at [email protected].