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App Privacy Policy

The Company and its affiliates attach great importance to the protection of user information. Please read, understand and agree to this Privacy Policy before using all our products and services.

Our privacy policy mainly includes the following aspects:

# I. What information do we collect?

We collect two kinds of information about you: personal information and non-personal information. Personal information refers to information that identifies an individual when used alone or in combination with other information, and non-personal information refers to information that is not directly associated with any particular individual.

# II. How do we collect and use information?

## 1. Collection and use of personal information

When you interact with the company, you may be asked to provide certain personal information that you agree to use our basic product services. This personal information may be combined with other information and used to improve our products or services.

Below are some examples of the types of personal information that the company may collect and how to use it.

### 1) Collection of personal information

When you create a company account, download and update software developed by the company, register on our platform, participate in online surveys or participate in other interactions with the company, we may ask you to provide personal information, including but not limited to you. Name, phone number, email address, mailing address, etc. When you purchase our products and services, we collect personal information, including but not limited to: delivery details, bank account numbers, credit card details, billing addresses and other financial information, contacts and communication records. When you use your mobile device for the first time, your mobile user identification information, mobile device unique identifier, and approximate geographic location information for your device will be sent to the company. The collection of the above information may also apply to situations where you update your system or software, restore factory settings, and more.

### 2) Use of personal information

The Company will use your personal information in strict accordance with the contents of this Privacy Policy and its updates. Your personal information will only be used for collection purposes with your consent. Any other use, we will get your consent in advance. The personal information we collect will be used to provide you with the company’s products and services, to process your order or to fulfil your contract with the company to ensure the functionality and security of our products and services, and to verify your identity. Prevent and investigate fraud or other improper use. The personal information we collect will be used to communicate with you, for example, to notify you as soon as the company’s products or services are updated and released. The personal information we collect will be used to personalize the product and provide you with a more personal service, such as: recommending in our services, displaying content and advertisements created for you, or research purposes. If you participate in a sweepstakes, contest or similar promotion organised by our company, we will use the personal information you provide for such activities. Your mobile user identification, mobile device unique identifier, and geographic location information can be used to activate your warranty service and specific software licenses and may invite you to participate in the survey. We also use this information to improve our products and analyze the efficiency of our business operations. However, we will not use this information to track your location.

## 2. Collection and use of non-personal information

To operate and improve our technology and services, we will automatically collect and use your non-personal information so that we can provide you with a better user experience and improve the quality of our services. Below are some examples of non-personal information that we may collect and how to use it.

### 1) Collection of non-personal information

When you create a company account, download the company’s software and its updates, register on our platform, participate in online surveys, or participate in other interactions with the company, we collect your business, language, zip code, area code, and use of the company. Information such as the time zone in which the product is located.

User habits and information about problems found—We will anonymously count your use of the product as needed to collect information about your use of the company’s official website, products and services. When the system exits and crashes abnormally, we collect current environmental information about the device that is easy to diagnose. Information about the server-side records—when you use a product such as a browser, the company collects information about your server-side records, such as uploading, downloading, synchronising, browsing, and other data related to user behaviour. These data are considered non-personal information. Information Collected by Cookies and Other Technologies—The Company’s websites, online services, interactive applications, and advertising may use cookies and other technologies such as pixel tags and web beacons to collect and store your non-personal information. Log information—When you access our servers, our servers automatically log certain log information. This type of server log information may contain the following information: IP address, browser type, browser language, refer source page, operating system, date/time stamp, and clickstream data.

### 2) Use of non-personal information

Non-personal information we collect, such as occupations, languages, zip codes, area codes, etc., can help us better understand user behaviour and improve our products, services and advertising. We can continuously improve the operational experience, operational performance, repair problems, and functional design of products and services by analysing the acquired statistics. We use cookies to collect information from other technologies (such as pixel tags) to give you a better user experience and improve our overall service quality. For example, by saving your language preferences, we can display our services in your preferred language. We can send a readable email to the user by using a pixel tag and tell us if the message is opened. We may use this information to reduce the number of emails sent to users or non-users.

# III. Information access and update

You may update your personal information or ask us to delete your account unless we have to retain it for legal reasons. When updating your personal information, we may ask you to verify your identity before processing your request. We may reject unreasonable requests, require excessive technical input, pose a risk to the privacy of others, or are very unrealistic. As long as we can let you access and modify the information, and do not need to invest too much, we will provide it for free. We strive to maintain the service to protect it from accidental or malicious damage. Therefore, when you delete information from our services, we may not immediately remove the residual copy of this information from the server in use, or it may not delete the corresponding information from the backup system.

# IV. Information Sharing

Except as otherwise mentioned in this Privacy Policy, we will treat your personal information as strictly confidential and will not share it with third parties. You hereby authorise, in the following cases, we will share your personal information with third parties without your consent: We may share your personal information with designated third parties where required by law, legal process, litigation, or by public and government authorities. We may provide personal information to our affiliates or other trusted businesses or individuals so that we can process personal information on our behalf. We require the above parties to agree to process such personal information under our regulations, this Privacy Policy and any other applicable confidentiality and security measures. If we have a commercial transaction such as a reorganisation, merger or sale, we may disclose your personal information to the counter party for the business transaction. We may reasonably share aggregated non-personal information with the public and partners based on the need to operate or protect users, such as to demonstrate the overall usage trends of our products or services.

# V. Information security

We strive to protect the users of our company from unauthorised access, alteration, disclosure or destruction. To this end, we have taken the following measures in particular: We use a variety of technical means to encrypt many services. We review practices in information collection, storage, and processing (including physical security measures) to avoid unauthorised access to various systems. We only allow employees of the company who need to know the information to help us with personal information, and those who handle the service company to access personal information, and they need to fulfil strict contractual confidentiality obligations, if they fail to fulfil these obligations, they will be held liable or terminated from their relationship with the company. For us, the security of your information is very important. Therefore, we will continue to strive to protect the security of your personal information, and implement security measures such as storage and transmission of full security encryption, so that your information is not accessed, used or disclosed without authorisation. At the same time, the specific content of some encrypted data, except the user himself, has no right to access.

# VI. Information protection on minors

The company attaches great importance to the protection of information on minors. We recommend that minors encourage their parents or guardians to read this Privacy Policy and advise minors to seek parental or guardian consent and guidance before submitting personal information.

# VII. Scope of the privacy policy

Our privacy policy does not apply to third party products and/or services. The company’s products and services may contain third-party products and services. When you use third-party products or receive third-party services, they may obtain your information. Therefore, we hereby remind you to read the third-party privacy policy.

# VIII. Revision of the privacy policy

The company reserves the right to update or modify this policy from time to time. The company will send you notice of changes through various channels, including posting on the official website or may issue a separate notice (such as an electronic notice) to remind you of any changes to the privacy policy.

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